IRS RFI: Demand, Governance, Project, and Acquisition Management (DGPAM) Internal Operations Support

Notice ID:  24-015-OITADGPAMInternalOperations

Demand, Governance, Project, and Acquisition Management (DGPAM) is a Division of ES that services internal customers (i.e., other ES Divisions and ES Front Office) and external customers (i.e., organizations outside of ES). Contractor services are needed to improve DGPAM internal operations. The goal of this effort is to further define/refine and streamline processes and workflows, resolve operational bottlenecks, and improve customer service.

The objective of this PWS is to obtain qualified, experienced resources to a) improve and increase efficiencies within DGPAM operations, b) automate tasks and solutions,  c) provide informative views/reports, and d) improve collaborative efforts, resulting in the delivery of high-quality services faster. The outcomes will strengthen core internal processes, reduce processing times, increase transparency, enhance organizational alignment, and improve the customer experience.

DGPAM requires technical solutions and a robust Program/Project Management Playbook to improve internal operations and effectively meet DGPAM’s demands in a cost-effective manner.  Required areas of improvement include ES acquisition tracking/reporting, and related tasks to deliver quality DGPAM services.  DGPAM also requires improvements resulting in the capability to analyze the status and health of IRS IT investments for decision-making.

The Contractor shall provide resources to execute requirements defined in the description of tasks, ensuring alignment across DGPAM branches/offices, providing insightful views of DGPAM activities, and supporting the management of ES initiatives and operations.  The Tasks for a hybrid Firm Fixed Price (FFP) and Labor Hours (LH) contract are 60 outlined below.

• Task 1 Transition Services (LH)
• Task 2 Project Management Support (FFP)
• Task 3 Technical Solutions and Maintenance (FFP)
• Task 4 Project Management Branch Playbook (FFP)

The period of performance for any resultant award shall be two years and nine months, one (1) nine-month base period and two (2) 12-month option periods.

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