Last year, the IRS released its inaugural Strategic Operating Plan (SOP) following the award of billions under the Inflation Reduction Act to transform operations and taxpayer experience at the agency.
Priorities of the plan include improving services to help taxpayers meet their obligations and receive tax incentives when eligible; quickly resolving taxpayer issues; focusing on expanded enforcement on taxpayers with complex tax filings; delivering cutting-edge technology, data, and analytics for efficient operation; and attracting and retaining a highly skilled workforce. According to the SOP, modernizing agency technology is the underlying factor to the success of the plan, particularly in achieving the first three priorities.
Marking the first anniversary of the plan, the IRS recently provided an update on the SOP…
Source: IRS Releases an Update to its Strategic Operating Plan. By Christine Fritsch, May 9, 2024. GovWin.
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