Integral Federal’s Joint Venture Awarded Contract to Provide Surge and Management Support for FinCEN Beneficial Ownership Contact Center

Integral Federal, a premier intelligence and national security solutions provider, is pleased to announce that it’s Joint Venture, Derivative, LLC, has been awarded a contract to provide Contact Center Surge and Management (CCSM) support for the Financial Crimes Enforcement Network (FinCEN) Beneficial Ownership Contact Center.

FinCEN, a bureau of the U.S. Department of the Treasury, is tasked with safeguarding the financial system from illicit use and combatting money laundering and promoting national security through the collection, analysis, and dissemination of financial intelligence. The contact center plays a crucial role in these efforts, particularly considering recent legislative changes such as the Anti-Money Laundering Act of 2020 (AML Act) and the Corporate Transparency Act (CTA).

Under the contract, the Derivative team will augment the established FinCEN’s Joint Application Service Desk/Business Operations Center (ASD/BOC) with personnel possessing the appropriate skills and capabilities to provide Tier 1 and Tier 2 technical support activities for the Beneficial Ownership program customers. The support provided will be scalable and adaptable, ensuring that FinCEN can manage and surge contact center resources at the right time and in the right quantities.

“We are honored to have been selected to support FinCEN in this critical initiative,” Wayne Wilkinson, President and CEO of Integral Federal. “This contract is a testament to our expertise and our commitment to providing high-quality support to our government partners.”

This is not the first opportunity Derivative has had to support FinCEN’s mission. The team brings a wealth of experience and expertise in supporting FinCEN’s contact center desks, making them the ideal partner for this project. Their team of professionals is dedicated to delivering exceptional service and ensuring the success of the FinCEN Beneficial Ownership Contact Center.

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