“The Contractor shall provide a commercial-off-the-shelf (COTS) tool as a Software-as-a-Service
(SaaS) for survey and closed loop action management that supports workforce analytics, including
evaluation, training, and succession projects. The major tasks involved with the PWS include the following:
- Customer Experience Management System (CEMS) solution.
- Provide any integration services required to support HUD interfaces, including, but not limited to Enterprise Talent Management System and HUD Dashboards.
- Provide configuration and professional/technical services in the areas of customer experience strategy, analysis, identifying customer experience drivers, and operationalizing
- insights in the complex HUD ecosystem.
- Provide Operations and Maintenance (O&M) for training and workforce succession planning projects.
This is an active RFI on GSA eBuy.
