HUD OBMA RFI: Enterprise Training Evaluations and Analytics Management System (ETEAMS)

“The Contractor shall provide a commercial-off-the-shelf (COTS) tool as a Software-as-a-Service

(SaaS) for survey and closed loop action management that supports workforce analytics, including

evaluation, training, and succession projects. The major tasks involved with the PWS include the following:

• Customer Experience Management System (CEMS) solution.
• Provide any integration services required to support HUD interfaces, including, but not limited to Enterprise Talent Management System and HUD Dashboards.
• Provide configuration and professional/technical services in the areas of customer experience strategy, analysis, identifying customer experience drivers, and operationalizing
• insights in the complex HUD ecosystem.
• Provide Operations and Maintenance (O&M) for training and workforce succession planning projects.

This is an active RFI on GSA eBuy.

See Draft SOW Here.

See the RFI Here

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