DOS RFI: Unified Communications As a Service Solution

Notice ID: 19AQMM24N0014-000

DT is seeking input from industry regarding their capability to provide market-leading solutions capable of meeting the full breadth of functional requirements outlined in this RFI.  State requires access to a platform that is compliant with current Federal security requirements, is easy to use, flexible, scalable, customizable, and configurable to meet specific State requirements as further detailed below.

3.0   RFI OVERVIEW

As further detailed in Section 4, State is seeking to identify capable and interested partners able to provide the products and/or services required to meet the full range of functional capabilities outlined in this RFI.  Viable partners shall have demonstrated experience deploying the solutions and delivering the ongoing support required to maintain, expand, and upgrade the solution over time for an organization of similar size, global scope, and mission complexity as State…

2.1 Mandatory Qualifications

The following qualifications and capabilities are mandatory requirements for any potential solution addressing the needs outlined in this notice.  Respondents should assess these “Go/No-Go” requirements carefully, as solutions unable to meet these requirements will not be considered as viable options by State and will not receive further consideration:

1. The solution must offer a proven COTS software platform – State is not seeking custom-developed solutions that have not yet been successfully deployed at other federal agencies of similar size and scope to State.
2. The solution must possess significant out-of-the-box functionality, enabling it to be deployed on day one of the project, while also supporting custom configuration within expedited timelines.
3. The solution must incorporate comprehensive in-house professional and configuration services supported by a cohesive and specialized team of experts.
4. The solution must allow for various videotelephony options including, but not limited to breakout rooms, whiteboards, screen sharing, webinars, multiple hosts, secure login, certified hardware, etc.

2.2 Cloud-Based Codec – ability to operate in low bandwidth environments

State seeks a UCaaS platform that includes a cloud-based video conferencing platform that possesses the following capabilities and characteristics:

1. The solution utilizes a cloud-based Codec that enables the platform to shrink and be able to decompress large amounts of data to create and play video and audio files.
2. The solution has the ability to seamlessly operate and ensure network-stable communications in low-bandwidth environments measured by high connection rates.
3. The solution has the ability to consume less bandwidth in a myriad of IT environments, by utilizing advanced compression technology to maintain clear communication.

2.3 Additional flexible add-on applications

In addition to demonstrating proven video-conferencing capabilities, as requested above in Section 2.2, State requires a UCaaS platform that allows State customers to access unique add-ons to the platform to better serve their unique needs.

Please describe your solution’s ability to meet the following requirements and provide information on any additional core capabilities provided by your solution that State should be aware of relative to other market alternatives for cloud-based UCaaS/video conferencing solutions.

More here.

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