Notice ID: W91249-0012139195
The Mission and Installation Contracting Command at Fort Eisenhower is issuing this source sought synopsis as a means of conducting market research to identify parties having an interest in and the resources to support the requirement for MHSS Management/ Information Technology technical services support contract. The intention is to procure these services on a competitive basis.
Background: DDEAMC provides medical support to 3,000+ active duty military members, 2,000+ family members, and a substantial number of retirees at Ft. Gordon and its remote clinics. Additionally, healthcare support is provided and maintained for the surrounding Central Savannah River Area (CSRA), Charlie Norwood Veteran’s Administration Medical Center (CNVAMC), Georgia Regents University (GRU) and Doctor’s Hospital.
The Military Health Systems Support (MHSS) provides technical Information Management and Information Technology services support to DDEAMC and its environments. These services include the Customer Support Center (CSC), Web Development, Networking, Project Management and Medical Illustration. Changes to the task environment combined with increasing workload and technical complexity arising from the number of new automated health care system initiatives at DDEAMC and its subordinate medical treatment facilities (MTF) has necessitated modification to the existing staffing and support structure.
The IM department currently develops, integrates and maintains information technology and communication capabilities onsite in support of healthcare delivery systems within DDEAMC consisting of forty-five (45) outlying clinics. This includes Rodriguez Army Health Clinic (RAHC) Fort Buchanan, Puerto Rico and Southern Command (SOUTHCOM), Miami, FL and its sub-unified command operationally assigned to Special Operations Command South (SOCSOUTH), Homestead Air Reserve Base, FL and Camp Shelby, Hattiesburg, MS.
Objectives:
- Support the DDEAMC Health Care mission by providing prompt, knowledgeable, consistent and customer focused IT support services.
- Align the CSC contract with the Information Technology Infrastructure Library (ITIL) service model through best practices and will increase accuracy in service application and measurements of success.
- Champion customer focus throughout IMD by providing a single point-of-contact service support strategy.
- Measure customer satisfaction with overall quality of service and costs, when applicable.
The period of performance shall be for one (1) twelve-month Base Period and three (4) twelve (12) month option periods.
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