1.1 SCOPE
The purpose of this Performance Work Statement (PWS) is to obtain a 3 Tier Information Technology (IT) product help desk support for the Product Support Service Desk in Kearneysville, West Virginia in support of the United States Coast Guard (USCG) Command, Control, Communications, Computers, Cyber and Intelligence Systems Center (C5ISC) and USCG IT systems.
1.2 BACKGROUND
C5ISC is the primary command that provides full lifecycle support for applications and the associated infrastructure. These systems support the USCG’s role in Maritime Safety, Maritime Security and Maritime Stewardship. Applications from every Coast Guard directorate (Human Resources, Intelligence, Logistics, Response, Prevention, Finance, Acquisition and Enterprise apps) are developed, operated and maintained at C5ISC. The C5ISC Product Support Service Desk (PSSD) is an integral support element for the Coast Guard missions, providing incident lifecycle management, application support, accounts management, training, system transition support and other critical services to maintain a smooth flow of operations with system users.
PSSD provides support for end user Coast Guard members nationally, including Hawaii and Alaska, and internationally, such as the middle east…
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