Notice ID: HT001124R0069
Description of services/introduction: Provide Special Medical Unit (SMU) support, which is made up of several clinics that receive parent infrastructure support from Walter Reed, and enterprise support services from DHA J6. These clinics and users also operate on the White House Communication Agency (WHCA) network and require coordination and configuration support for IT and business changes. The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform SMU Projects program management, operational planning, and technical activities to support the services defined in this Performance Work Statement (PWS).
Background: As the Defense Health Agency (DHA) moves forward to meet the security mandates required by federal laws, standards, and guidance, a more advanced conceptual and continuous approach to security will be required to ensure the safeguarding of information entrusted to the agency. This program can be accomplished: (1) by continuing to implement and update National Institute of Standards and Technology (NIST)-compliant policies, and procedures, (2) by engineering and implementing solutions to new requirements that arise both from advances in technology and from new Federal and regulations and directives and (3) by maintaining information technology (IT) system resiliency with effective contingency planning, evaluation, and testing.
- Mission: Information Management/Information Technology (IM/IT) central trusted leader for all Chief Information Officer/Information Technology (CIO/IT) Directors by championing unified communications and business services.
- Vision: Seamlessly integrate Military Treatment Facility (MTF) CIOs/IT Directors into the DHA Enterprise.
Objectives: The following are objectives of the SMU Project program:
- Support system(s) product testing and evaluation to satisfy DHA IT and security standards for new services and systems being considered on the MedCOI.
- Meet DHA, WHCA, and DoD regulatory and agency documented standards and guidance.
- Follow DHA regulations and service practices to support the SMUs IT requirements
- Provide local IM/IT support to the SMUs.
- Facilitate communication between WHCA and DHA agencies to support SMUs requirements.
- Proactively manage risks and resolve issues before they impact clinical care.
- Keep MTIO informed of SMU operations, risks, issues, requests, and clinic personnel changes
Scope: Provide subject matter expertise in technical program management, system administration, network operations, cybersecurity, and program management for SMUs administering clinical care for executive very important people (VIP) beneficiaries.
The anticipated period of performance is a base year and four option years.
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