Notice ID: HT0038-24-R-0004
DHA has issued the following update:
“27 June 2024
With MHS GENESIS’s full deployment completed, DHMSM’s focus changes from deployment to capability support. During capability support, DHMSM will focus on optimizing the current solution as well as continuous capability delivery that lead to a delightful end user experience.
DHMSM evaluated its original guiding principle and updated several of the guiding principles focused on end user experience. Below are the Guiding principles:
- Maximizing value through business process reengineering, adoption, and implementation over technology
- Provide timely and complete communication, training, and tools to ensure optimal stakeholder experience.
- Enable full patient engagement in their health by prioritizing their User Experience
- Enhance patient safety through solutions that reduce harm, improve care, reduce waste, and improve efficiency.
- Key values to support the above guiding principles:
- Value from use defined as the optimization of the solution to provide maximum benefits from the solution (e.g., performance and adoption) to end users and patients.
- Key components of value are the performance of the solution, its user adoption, and its cost.
- Enhanced end user experience
- Value from use defined as the optimization of the solution to provide maximum benefits from the solution (e.g., performance and adoption) to end users and patients.
Challenges:
- User adoption remains a challenge
- When end users (providers, technicians, etc.) move from one base to another, training is redone prior to receiving access to the system
- Approximately 30% of users are new to the military
- Users are worldwide
- Users learn differently
- Ensure competency
The Government is seeking innovative considerations from industry that address the above guiding principles, key values, and challenges in order to improve performance, increase adoption, and reduce cost to the Government. Discuss any synergies that can be gained by the innovative recommendations (e.g. synergies with help desk or knowledge management).
The attached presentation (Industry Engagement 23 July 2024) provides instructions on how to request a 25-minute time slot on July 23, 2024 to provide your recommendations and considerations to the Government. This will be limited to up to 14 individual companies. The first fourteen (14) respondents will receive invites.
If more companies than 14 individual companies request time to present, the Government will consider an additional session later in July 2024 with the additional companies.
Meeting invites will be provided to companies no later than July 10, 2024 close of business.”
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