Contract Award: $238M PBGC Customer Experience (CX) Engineering Services

This leading global service company won a 5-year GSA OASIS task order from the Pension Benefit Guaranty Corporation to improve customer service scores by reducing paperwork and contacts.

Awardee Name: SERCO INC.
Unique Entity ID: DKJ1R5ABCN48
Total Contract Value: $238,118,452.00
Action Obligation: $48,003,991.00
Department Name: PENSION BENEFIT GUARANTY CORPORATION
Funding Agency: PENSION BENEFIT GUARANTY CORPORATION
Funding Office: PENSION BENEFIT GUARANTY CORP
Description: this to is to improve customer service scores reported by a 3rd-party vendor who completes a quarterly participant caller survey. psd seeks to improve cx by reducing the number of contacts & paper forms customers complete to fulfill requests.
Number of Bidders: 1
Award ID: 16PBGC24F0050
Referenced IDV ID: GS00Q14OADU132
Contract Vehicle: GSA OASIS
RFP ID: 16PBGC24R0001

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