Notice ID: CBP-RFI-HRMRELOCATIONRESOURCES
The goal of this project is to develop a website and/or mobile app that provides detailed relocation information to potential applicants, specifically those seeking employment within a government agency. The solution will offer data about neighborhoods, schools, real estate, local amenities, crime rates, and moving tips. It will be designed with a focus on user-friendly navigation, fast load times, mobile compatibility, and accessibility, ensuring compliance with Federal Government requirements for accessibility as outlined in Section 508 of the Rehabilitation Act and Web Content Accessibility Guidelines (WCAG) 2.1.
The project will be delivered using Agile methodologies, with iterative development, regular sprints, sprint planning, daily stand-ups, and sprint reviews. Continuous integration and continuous delivery (CI/CD) practices will be followed to ensure timely and efficient delivery of features. The vendor will provide a full range of support required to manage and track all project management levels, technical resources, quality assurance, project schedule, cost, budget, and performance. This includes contract management, onboarding requirements for contract staff, transitioning out plans, monthly project review and COR briefings, and monthly financial reporting.
The solution must also meet robust cybersecurity requirements, including compliance with federal cybersecurity standards and DHS/CBP policies, and implement measures to protect data integrity, confidentiality, and availability. Regular security assessments and vulnerability scans will be conducted. Additionally, the vendor will provide help desk support with defined KPIs, establish a Service Level Agreement (SLA) for support services, offer on-call support for critical issues, manage database operations, and provide business intelligence reporting capabilities and data analytics for reporting and insights.
Training requirements include developing comprehensive training materials for end-users and administrators, conducting training sessions, and providing ongoing training support as new features and updates are implemented. Privacy and safeguarding of information are paramount, with compliance to federal privacy regulations and DHS/CBP policies, measures to protect Personally Identifiable Information (PII) and other sensitive data, regular privacy impact assessments and audits, and staff training on privacy and data protection best practices.
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