Army RFI: PEO Intelligence, Electronic Warfare & Sensors Field Service Engineer and Help Desk Services

Notice ID: W56KGY-FOFC

United States (U.S.) Army, Program Executive Office Intelligence, Electronic Warfare & Sensors (PEO IEW&S) and Project Manager Intelligence Systems & Analytics (PM IS&A) are issuing this Request for Information (RFI)  The purpose of this posting is to notify industry of an RFI regarding a requirement for Field Service Engineer (FSE) and Help Desk (HD) services at Field Office Fort Cavazos (FOFC) Texas.

Services: The contractor shall provide eight (8) Field Support Engineers (FSEs) responsible for the configuration and initial setup of the agency’s enterprise applications on PM IS&A hardware and software in support of fielding, training, sustainment/OTS, training development, and testing events. These events may be conducted at either Fort Cavazos, TX or at fielded unit locations. Approved Sustainment/OTS Training shall be conducted at Fort Cavazos, TX.

• The contractor shall install, configure, verify, and operate the PM IS&A systems to include Cross Domain Server Set (CDSS), Tactical Intelligence Ground Station (TGS), Geospatial Workstation (GWS), Intelligence Fusion Server (IFS), IFS-Joint Worldwide Intelligence Communications (J), IFS-National Security Agency Net (N), and Tactical Intelligence Targeting Access Node (TITAN).
• The contractor shall perform installation and post-clone for all software and hardware platforms. The contractor shall perform troubleshooting as required and support training development.
• The contractor shall provide on-site troubleshooting support for deployment teams and provide on-site augmentation as needed.
• The contractor shall provide on-site initial data transfer/migration and backup processes for critical unit infrastructure as needed.
• The contractor shall investigate the problem root-cause analysis and reach-back process for PM IS&A and the Systems Integration Lab (SIL) at APG as relates to issues encountered during fielding, training, sustainment/OTS, training development, and testing events …

Estimated Period of Performance: 14JUN26-28JAN29.

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