Air Force RFI: StateFarm Engineering Services and Cyber Follow-on

This Solicitation is available on GSA eBuy

Work will be accomplished for the United States Air Force (USAF), Air Force Life Cycle Management Center (AFLCMC), Command and Control/Intelligence, Surveillance and Reconnaissance (C2ISR) Division, Distributed Common Ground System (DCGS) and Forward Processing, Exploitation, and Dissemination (FPED) Cell (AFLCMC/HBGB), Robins AFB, Georgia.

The purpose of this action is to obtain Information Technology (IT) computer systems maintenance engineering services and rapid AGILE integration to conduct systems integration, analyst workflow enhancements, accelerated iterative acquisition planning, cyber security, and fielding support activities in direct support of the DCGS and FPED program field and laboratory updates by utilizing a complement of technical experts required to ensure mission success.

The performance requirement to fulfill the AF DCGS Program Management Office’s (PMO) DCGS and FPED Cell support requirements encompass several occupational labor categories. The predominant skills required include engineers, analysts, and technical writers. This contract’s labor categories are in accordance with 29 CFR 541.300 and are considered bona fide executive, administrative, professional labor generally exempt from the Services Contract Act in performance of professional IT services. Reference section 7.5, Figure 7.5-1 Education and Experience Chart for specific degree and certification requirements.

The following are the DCGS and FPED technical support requirements associated with this contract:

1. The contractor shall update and create trouble tickets in detail with pertinent information, ensure equipment meets operational conditions, and request maintenance as required. The contractor shall use a government-sponsored system, currently Serena, to monitor and interact with trouble tickets as well as respond within SLA levels established. The contractor shall input a comprehensive resolution before any ticket is closed.
2. The contractor shall ensure DCGS and FPED follows the overarching policy DoDM 5200.01, Vol 3, DoD Information Security Program: Protection of Classified Information, 24 February 2012 and NSA/CSS Policy 6-22 for clearing, sanitizing, and destroying all documents, equipment, and machine-readable media containing sensitive or classified data.
3. The contractor shall ensure all marking and labeling shall be in accordance with DoDM 5200.01, Vol 2, DoD Information Security Program: Marking of Classified Information, 24 February 2012, DoD 5400.7-R, DoD Freedom of Information Act, dated September 1998, and AFI 16-1404, Information Security Program, dated 4 Aug 2020, JDCSISSS paragraph 6.3.7, ICD 710, Classification and Control Marking System, and the Controlled Access Program Coordination Office’s (CAPCO) Authorization Classification and Control Register along with the accompanying Intelligence Community Classification and Control Markings Implementation Manual as appropriate for the level of information processed at the respective site.
4. The contractor shall ensure all DCGS and FPED systems located in contractor facilities are labeled in accordance with how they are configured. Marking and labeling shall be in accordance with DoDM 5200.01, Vol 2, DoD Information Security Program: Marking of Classified Information, 24 February 2012, DoD 5400.7-R, DoD Freedom of Information Act, dated September 1998, and AFI 16-1404, Information Security Program, dated 4 Aug 2020and JDCSISSS paragraph 6.3.8.
5. The contractor shall provide engineering, technical assistance, and coordination during the system setup, testing, and transition to full operations for any system located at a contractor facility or as required by AF DCGS PMO.
6. The contractor shall provide material management and sustainment support as required.
7. The contractor shall work with other systems’ personnel/contractors to troubleshoot system and IT infrastructure problems, assist in resolution of communications issues, and coordinate activities with local contractors, as required.
8. The contractor shall provide feedback and lessons learned to the government on the fielding, setup, and technical operations, as required …

The period of performance is a base year with two option years.

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