A Culture Deep Dive with IntegrityM

Celebrating 15 years in business, statistical and data analysis, compliance audit, investigation, medical review, and software solutions provider, Elev8 GovCon Honoree and WOSB IntegrityM shares its winning recipe for culture and retention. 

Commitment to Community 

The most important aspect of culture within IntegrityM is a strong commitment to giving back to the community. This determination is rooted in the belief that by actively participating in initiatives that promote kindness, compassion, and making a positive impact, they not only become a better company but also contribute to shaping a brighter, kinder world. The IntegrityM Cares program, which encompasses various meaningful initiatives such as food drives, emergency relief, scholarships, donations for families in need, mentorship to aspiring youth, and more, reflects the company’s dedication to this core aspect of its culture. 

Organizational Identity 

IntegrityM’s focus on community engagement and social responsibility is pivotal to its identity as an organization. It aligns with the core values and shapes the way the company operates in the business world. The determination to prioritize community involvement as a central element of culture is not only a decision made at the executive level but is embraced throughout the organization and manifests in various ways:  

• Leadership Commitment: The leadership team is committed and actively involved in community initiatives and sets the tone for the entire organization. 
• Employee Engagement: Employees are encouraged to actively participate in the IntegrityM Cares program and other community initiatives. This is fostered through regular communication, providing opportunities for involvement, and recognizing and celebrating the efforts of employees. 
• Impact Assessment: IntegrityM regularly assesses the impact of its community involvement initiatives, measuring the tangible effects they have on the community and the positive changes they bring about. This data is used to continually refine and expand efforts. 
• Feedback Channels: Open feedback channels provide a space where employees can share their thoughts and ideas regarding community involvement. This feedback is valuable in shaping the team’s approach and identifying new opportunities. 
• Alignment with Company Values: A commitment to community involvement is closely aligned with the core values of the organization and is not just a side project but an integral part of this company is. 

“Our commitment to giving back to the community drives us to be a company that not only cares about its success but also the well-being and betterment of our team and partners as well as the world around us.” 

Standout G.E.M.S Program 

The most unique aspect of IntegrityM’s company culture is its G.E.M.S. (Grow, Empower, Motivate, Support) program. This program goes beyond traditional corporate initiatives and truly cherishes the company’s employees as valuable assets. IntegrityM fosters the well-being and heartfelt engagement of its employees through a wide range of initiatives that encompass team-building exercises, innovation competitions, employee recognition, mentorship, wellness events, seminars, and even fun games and activities to provide a break from the daily grind. This holistic approach to employee appreciation and support stands out as a unique feature of IntegrityM’s culture. 

Furthermore, IntegrityM extends its commitment to employee well-being by partnering with an external organization called Care Partners. This collaboration provides complimentary, around-the-clock frontline assistance for employees’ mental well-being, including support for their families and business associates. The confidential hotline, tailored coaching, and continuous wellness education offered by Care Partners are exceptional in the realm of employee support, demonstrating a deeper commitment to the holistic health and wellness of IntegrityM’s workforce. 

Lastly, IntegrityM’s dedication to its employees’ professional growth and development is another distinctive feature. The company actively invests in its staff by creating an internal Lunch and Learn series, sending them to industry-specific training, conferences, and certifications to ensure they remain current and skilled in their respective fields. This investment in certifications such as Certified Fraud Examiners (CFEs), Project Management Professionals (PMP), quality, security, compliance, and other relevant industry certifications distinguishes IntegrityM as a company that goes the extra mile to support and empower its employees in their career development. 

Culture Through Growth

“As IntegrityM grows and as people within the organization evolve, we have developed a robust strategy to ensure that our core culture and values remain intact. We understand that maintaining a strong culture is essential for our success. Here are the key strategies we employ to safeguard our culture: 

• Clear Core Values: We have well-defined core values that all team members embrace. These values serve as the foundation of our culture and guide our actions and decisions. 
• Onboarding for New Employees: We provide comprehensive onboarding programs to ensure that new hires seamlessly integrate into our culture. This includes training and orientation to familiarize them with our values and expectations. 
• Open Communication: We foster an environment of open and inclusive communication, where team members are encouraged to share their ideas and concerns. This ensures that everyone feels heard and valued. 
• Leadership Role Modeling: Our leaders play a crucial role in modeling the desired culture. They lead by example, embodying our core values, and setting the tone for the entire organization. 
• Continuous Learning and Adaptation: We believe in continuous learning and adaptation to stay relevant in a changing world. We provide resources for personal and professional development and encourage our team to evolve and tackle fresh challenges. We also hold regular lunch and learns and all-hands meetings. These gatherings facilitate the exchange of knowledge and ideas among our team members and promote a culture of collaboration and mutual growth. We also actively encourage and support innovative ideas from our staff through our ‘Innovation Lab.’ This initiative empowers our team to propose, test, and potentially implement new concepts, initiatives, and/or products, ensuring that our culture remains dynamic and adaptive to the ever-changing business landscape. 
• Cultural Committees: We have committees dedicated to preserving and adapting our culture as well as organizing events and initiatives that celebrate our values and bring the team together. 
• Transparency and Accountability: We maintain transparency in our operations and hold ourselves accountable to our values. This ensures that our culture remains rooted in honesty and integrity. 
• Culture Assessments: We regularly assess our culture to identify areas that may need attention or improvement. This proactive approach allows us to address any challenges and maintain a healthy culture.” 

The Client/ Partner Lens 

Who it is as a company translates into interactions with clients and partners in several significant ways: 

• Added Value: IntegrityM works to go the extra mile to add value to partners, providing subject matter expertise, assistance in creating training models, researching ideas, and referencing tools and offering surge support when needed, demonstrating a commitment to enhancing partner projects. 
• Collaborative Synergy: IntegrityM emphasizes collaboration and integration with partners who share similar values, aiming for clear roles and responsibilities, ensuring effective teamwork and quality service. “Many of our long-term partnerships reflect our commitment to collaborative success.”
• “Transparency: We maintain open communication and formalize necessary agreements with our clients and partners. Our commitment to integrity extends from the bid phase to project execution, ensuring that partners can wholeheartedly rely on us.” 
• Excellence: IntegrityM’s commitment to quality, compliance, and best practices ensures that partners receive exceptional solutions. A track record of program integrity and process improvements demonstrates a determination to push boundaries and enhance outcomes for partners, strengthening the relationship. 
• Professional Support: IntegrityM doesn’t stop at issue resolution; they actively support partners by offering subject matter experts, strategic guidance, mentorship, and assistance during critical moments. This proactive approach shows a dedication to helping partners succeed. 

“Ultimately, our identity as a company is marked by our deep understanding of our partners’ challenges and needs, which translates into a bedrock of trust and enduring relationships. We view ourselves not as mere service providers, but as dedicated allies committed to the long-term success of our partners.”

The Future for IntegrityM 

Following its commitment to culture, IntegrityM has plans in place to continue its growth and expansion, particularly in the development of its culture model in several ways that include:

• Employee Development: A commitment to investing in its employees’ passion and creativity will persist and will include training and development opportunities to empower the team to make meaningful contributions to the mission. 
• Expanding IntegrityM Cares: The goal is to achieve full employee engagement in philanthropic company initiatives, making a meaningful impact on the team, partners, and communities. 
• Innovation and Creativity: “We will continue to foster innovation and creativity within our organization. Our dedication to nurturing out-of-the-box thinking and incorporating our team’s new ideas will remain a fundamental aspect of our culture. 
• Technology Solutions: We will further develop and refine our proprietary technology solutions and continue to explore innovative technologies such as Natural Language Processing and AI to enhance our offerings for both our internal and external stakeholders.”

“At IntegrityM, our culture is deeply rooted in our commitment to the advancement of our team and corporate social responsibility. Our ethos revolves around the idea that to be a ‘great’ business, we must also be a ‘good’ business. We have established a robust culture of servant leadership that propels us to proactively contribute to our employees and the community through our internally established initiatives, G.E.M.S. (Grow, Empower, Motivate, and Support) and IntegrityM Cares. We firmly believe that our actions reflect our commitment to fostering a meaningful impact that transcends business excellence. IntegrityM’s culture and industry impact is defined by our commitment to making a positive difference in the lives of our employees and the communities we serve.” 

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