Citizant, a leader in federal data strategies and strategic enterprise support services, has promoted Pamela Schoppert to the role of Chief People Officer, reflecting her passion for Citizant’s employee-focused culture and effective leadership of the company’s Human Resources and Talent Acquisition teams.
Schoppert joined Citizant in 2010 and has served as Citizant’s Vice President of Human Experience and Quality since 2019. In that role, she focused on elevating stakeholder interactions to achieve organizational excellence and optimize performance. Teams under her leadership have achieved superlative customer satisfaction ratings, increased employee retention and engagement, and accelerated candidate sourcing and employee onboarding.
Schoppert is a seasoned process improvement and quality consultant, having supported the organizational maturity efforts of dozens of government and commercial organizations including State Farm, CSX, the U.S. Navy, National Science Foundation, Internal Revenue Services, and the Department of Homeland Security. She led improvement efforts that resulted in CMMI Maturity Level 3 (ML3) re-attainment for the IRS’s Application Development organization, encompassing 150 projects. She has participated in more than 40 recognized process improvement appraisals and assessments, several at the highest attainable maturity levels (ML 4 and 5).
Ms. Schoppert has a bachelor’s degree in computer science and mathematics from Wheeling Jesuit University. She is a certified Program Management Professional (PMP) and a Certified Manager of Quality and Organization Excellence (CMQ/OE). She was a key member of the CMMI-SVC model development team, served on the Technical Advisory Group (TAG) for ISO 9001, and supported the Architectural Working Group on Organizational Behavior for CMMI v2.0.
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