Notice ID: PANMCC-24-P-0000018264
The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to provide Information Technology (IT) support services to the United States Army Aviation Center of Excellence (ACOE) G-6 as defined in this Performance Work Statement except for those items specified as government furnished property and services. The Contractor shall perform to the standards in this contract.
Scope. This acquisition equips the ACOE G-6 with IT support services under one (1) contract vehicle and provides ACOE a way to achieve economies of scale for IT services across all ACOE organizations. This PWS addresses work associated with the following eleven (11) activities:
- Customer Service Support Center – Manned call center with customer support technicians for student, permanent party, and very important person (VIP) over the phone, remote, and in person IT support as needed.
- Subordinate Unit/External Customer Support – ACOE IT governed/managed customers
- NIPR & SIPR Video Conferencing – Conference Room and VIP Direct support for ACOE conferencing requirements.
- System Administration – Administration of ACOE servers and systems in cloud and on-prem environments when applicable
- Productivity Suites, Business Intelligence Tools, Collaboration Tools, and online or disconnected mission supporting applications and training
- Data and Database Administration
- IT Continuity of Operations (COOP) planning, execution, and testing
- Cyber Security Services – On-Site ACOE cyber security support
- Logistics – On-Site ACOE equipment management and publication disbursement
- Project Management – Operational insight and reporting on ACOE ITSS managed IT operational functions
- Compliance – DoD, TRADOC, DA PAM, DoDI, ALARACT, USC, AR, JTR’s
The period of performance shall be for a thirty-day phase-in period followed by a base consisting of eleven (11) months and four (4) 12-month options.
Not Yet a Premium Partner/Sponsor? Learn more about the OS AI Premium Corporate and Individual Plans here. Plans start at $295 annually.