Notice ID: N00244-25-R-0038
Department/Ind. Agency: DEPT OF DEFENSE | DEPT OF THE NAVY
NAICS Code: 541511 – Custom Computer Programming Services
Place of Performance: Monterey , CA 93940 USA
Description: NOTICE OF INTENT TO AWARD SOLE SOURCE CONTRACT
NAVSUP Fleet Logistic Center San Diego intends to award a sole source contract to High Echelon Inc. to provide Phase 3 and 4 The purpose of this requirements for Phase Three (Minimum Viable Product) and Phase Four (Go Live) of the Salesforce Government Cloud Plus Student Information System. The contractor shall provide all required development, testing, documentation, data migration and integration services.
This Notice of Intent is not a request for quotation. No solicitation or RFQ will be forthcoming.
Interested parties may identify their interest and submit product information in response to this notice by 28 February 2025.
A determination by the Government not to compete this proposed contract is entirely at the discretion of the Government.
NOTE 22: The proposed contract action is for Phase Three (Minimum Viable Product) and Phase Four (Go Live) of the Salesforce Government Cloud Plus Student Information System. The contractor shall provide all required development, testing, documentation, data migration and integration services. As such, the Contractor shall provide a Performance Work Statement that outlines how the work will be completed.
This notice of intent is not a request for competitive proposals.
However, all proposals received by the closed date specified herein will be considered by the Government.
A determination by the Government not to compete with this proposed contract based upon responses to this notice is solely within the discretion of the Government.
Information received will normally be considered solely for the purpose of determining whether to conduct a competitive procurement.
Primary Point of Contact: Julius Limcolioc | julius.s.limcolioc.civ@us.navy.mil | Phone Number 619-556-6619
Statement of Objectives
Student Information System, Phase Three/Four
Information Technology and Communications Services
Naval Postgraduate School
1.0 Background/Introduction
The Naval Postgraduate School (NPS) located in Monterey, California supports the U.S. Navy, other military branches, and foreign military services with postgraduate education for personnel. The Information Technology and Communication Services (ITACS) Department at NPS provides information technology (IT) support to the entire school. NPS has developed a Student Information System (SIS) for student registration and management known as “PYTHON.”
Located in Newport, Rhode Island, Navy War College (NWC) provides Professional Military Education and Joint Professional Military Education and helps the Chief of Naval Operations (CNO) define the future Navy, its missions and roles, support combat readiness, and strengthen maritime security cooperation. The Information Resource Department (IRD) is the NWC’s centralized provider of information technology services. The mission of the IRD is to provide day-to-day support of the NWC in IT, video and telecommunications support. NWC currently uses the “Empower SIS”, a commercial off-the-shelf (COTS) student information system.
The current SIS is a set of applications that function as a system for managing student admissions and enrollment, track completion of classes and thesis requirements, produce transcripts, manage course evaluations, provide workflow for student add, drop and validate course requests, and perform additional functions typically needed for academic administration of a university. The current NPS SIS is also used for a variety of functions that are not typical of a university SIS, such as Active Directory account lifecycle management (create accounts, disable accounts, delete accounts, expire accounts, expire passwords, enable accounts, unlock accounts, update Global Address List information in Active Directory from updates to user information in the SIS) for all NPS users, as well as thesis approval tracking, demand-based course offering, and demand-based class scheduling. The current user base includes approximately 1500 staff faculty and 2400 students.
NPS has a requirement to replace the current developmental SIS (PYTHON) with a commercial solution that is highly functional, customizable and supports continuous IT modernization as business needs evolve over time. The new SIS shall be a cloud-based Software-as-a-Service (SaaS)/Platform-as-a-Service (PaaS) solution that has readily available architecture designed for higher education institutions. The new SIS shall also provide out-of-the-box (OOTB) configurations, natively integrate with other systems using native connections such as APIs, feature dynamic reporting functionality and contain enhanced security parameters that safeguard student privacy and meet NPS cybersecurity requirements.
NWC has the same requirement but for replacing the Empower SIS
Here also state what has been done to SIS thus far with regards to Phase 1 and Phase 2.
2.0 Scope
The purpose of this Statement of Objectives (SOO) is to outline the requirements for Phase Three (Minimum Viable Product) and Phase Four (Go Live) of the Salesforce Government Cloud Plus Student Information System. The contractor shall provide all required development, testing, documentation, data migration and integration services. As such, the Contractor shall provide a Performance Work Statement that outlines how the work will be completed.
3.0 Performance Objectives
3.1 Phase Three (Base CLIN)
Continue development of Minimum Viable Product (MVP) out-of-the-box Salesforce functionality. Government Cloud Plus, DoD Impact Level (IL) 4 environment. Completion of this phase will indicate MVP that is ready to begin user training and testing.
3.1.1 Development
3.1.1.1 Intelligent Degree Planning & Degree Planning Templates
• Implement the out-of-the-box Intelligent Degree Planner, which enables students to visualize their paths to degree completion.
3.1.1.2 Course Registration
• Enable students to register for courses using a user-friendly drag-and-drop interface, streamlining the registration process.
• Implement validation rules to ensure that NPS and NWC students do not exceed credit limits or enroll in a course without completing prerequisite courses.
3.1.1.3 Holds and Blocks
3.1.1.4 User Guides and Training for New Features
• Develop comprehensive user guides and training materials for newly implemented features.
3.1.2 MuleSoft Integration Discovery and Setup
• Conduct integration discovery sessions to identify and understand integration requirements.
• Create MuleSoft architectural design documents.
• Establish connections to the MuleSoft infrastructure that HigherEchelon implemented for United States Naval Academy (USNA).
• Develop API governance documentation.
3.1.3 SIS Authority to Operate (ATO)
• Obtain ATO for NUS-SIS Salesforce Education Cloud Component
• Review NUS-SIS eMASS package ID#16045
• Establish & Identify a set of roles and responsibilities between the teams.
• Validate system information in eMASS is current and RMF Step 1 System Categorization is correct.
• DD2930 Privacy Impact Assessment (PIA) to be completed and routing for signature
• Ports, Protocols, and Services Management (PPSM) document uploaded to eMASS
• RMF Step 2 – Control Selection
o Document applicable Security/Privacy controls (including all required overlays) implementation narrative for RMF Step 2.
o Submit RMF Step 2 to SCA in eMASS for acceptance to move ATO package to RMF Step 3
• RMF Step 3 – Control Implementation
o Implement all applicable STIG/SRG technical configurations
o Implement all applicable Security/Privacy control technical configurations
o Collect implementation evidence artifacts and upload to eMASS
o Develop NUS-SIS POA&M document.
• RMF Step 4 – Validation
o Submit eMASS package for PAO validation.
o Address and mitigate any post-validation findings.
o Prepare eMASS package for final submission
• RMF Step 5 – Authorization
o Submit eMASS package to Authorizing Official (AO) for authorization decision
o Authorizing Official issues ATO for NUS-SIS
3.1.4 Data Migration/Data Quality
• Collect program, faculty, and student data required for the first pilot.
• Map the collect program, faculty, and student data to Salesforce Education Cloud data model.
3.1.5 Training
• Personalized Training
o Define specific learning paths for each user group to ensure relevant and effective training.
o Develop tailored training materials and resources, including comprehensive user manuals.
o Facilitate interactive training sessions, providing hands-on experience and opportunities for questions and feedback.
3.1.6 Salesforce Pilot
• Pilot Program Strategy for Pilot #1
• Identify and select representative faculty, staff, and student groups to participate in the pilot program.
• Develop a comprehensive pilot program that outlines objectives, activities, and expected outcomes tailored for faculty, staff, and students.
• Provide training and orientation sessions for participants to ensure they understand the program’s goals, processes, and tools.
• Plan and migrate data into Salesforce in preparation for Pilot #1
3.2 Phase Four (Option CLIN)
Complete final development, integrations and testing for a full system Go Live. Completion of this phase will be a roll out to NPS and NWC users.
3.2.1 Development
3.2.1.1 Agentforce
• Implement Agentforce (AI) to enable the use of autonomous agents. These agents will provide personalized support to NPS and NWC candidates throughout the admission process. They will assist students by offering information and recommendations on key dates, such as drop deadlines, and guiding them on how to enroll in independent study courses, available 24/7. Additionally, Agentforce will generate student summaries for faculty and college staff, providing insights into each student’s journey.
3.2.1.2 Continue Implementation of New Salesforce Education Cloud Features
• Monitor and implement new features for Education Cloud as prioritized by NPS and NWC.
• Provide ongoing support and training on new functionalities as they become available.
3.2.1.3 User Guides and Training
• Develop comprehensive user guides and training materials for newly implemented features.
3.2.2 MuleSoft Integration
• Implement MuleSoft integrations for:
o Bursar/Tuition Tracking, unless it is determined that the app can be rebuilt in Salesforce (NPS)
o Agreements, unless it is determined that the app can be rebuilt in Salesforce (NPS)
o 25Live (NWC)
o Active Directory (NPS, NWC)
• Create integration design documents for each system
• Develop test plans and document results for each integration.
• Produce user guides for the functions of the integrated systems.
3.2.3 Data Migration
3.2.3.1 Program, Faculty and Student Data Migration – Pilot #2
• Collect data required for Pilot #2
• Map data to Salesforce Education Cloud
• Migrate mapped date into Salesforce
3.2.3.2 Prepare Data for Agentforce
• Prepare migrated data to endure compatibility Agentforce model.
3.2.4 Agentforce Integration Authority to Operate (ATO)
• FedRAMP authorization
• Submit NUS-SIS for re-authorization with Agenctforce integration
3.2.5 Training
• Define specific learning paths for each user group.
• Develop tailored training materials and resources.
• Facilitate interactive training sessions.
3.2.6 Salesforce Pilot
3.2.6.1 Pilot Execution – Pilot #1
• Implement mechanisms to collect feedback and data and analyze results.
• Conduct a success first pilot with faculty, staff and students.
3.2.6.2 Pilot Program Strategy and Execution – Pilot #2
• Identify and select representative faculty, staff and student groups.
• Develop a comprehensive pilot program.
• Provide training and orientation sessions.
• Implement mechanisms to collect feedback and data and analyze results.
• Conduct a success first pilot with faculty, staff and students.
4.0 Period of Performance
Base CLIN (Phase Three): 4/1/25 – 9/30/25
Option CLIN (Phase Four): 10/1/25 – 3/31/26
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