Notice ID: 36C77625Q0083
Related Notice: 36C77625Q0083
VHA User Access Management and Support. The Contractor shall manage regional (Veteran Integrated Service Networks – VISNs) and national access to VHA health information resources. These services include data access requests, data access process support and business associate agreement support.
NDS customers include, but are not limited to, clinicians, researchers, peer reviewers, legal reviewers, and Veteran Service Organizations (VSO) …
Data Access Requests (An option CLIN with additional quantities will be included in the schedule). The contractor shall review all data access requests to ensure all required paperwork has been submitted and meets VHA policy requirements for data access approval. The Contractor shall be responsible for all processes in the provisioning of access to VHA data based on the data sources requested and enter the requests into a VA developed tracking system. All data access requests shall involve customer service-based interaction, with timely feedback to end users about status of request, missing documentation, and when the requestor may …
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