Ivyhill Technologies LLC, Hyattsville, Maryland, is awarded a $9,374,230 firm-fixed-price contract (HT001424D0002) for the Defense Health Agency (DHA) Integrated Referral Management and Appointing Center (IRMAC), National Capital Region Consolidated Call Center/Referral Management Support.
The IRMAC is an integrated on-demand call center for National Capital Region military hospitals and clinics providing referral management and appointing services for the network and serves as the point of contact for beneficiaries seeking health care. The IRMAC assists beneficiaries with appointments, navigating the direct care system, and providing referral management oversight. Place of performance is Bethesda, Maryland, however, based on mission requirements, the duty location for service-providing personnel may be located at a military hospital or clinic or an authorized telework location within the National Capital Region.
Period of performance is Oct. 1, 2024, to Sep. 30, 2025. This action was conducted as a competitive negotiated acquisition, with 11 offers received. DHA, Northeastern Healthcare Operations Contracting Division, Falls Church, Virginia, is the contracting activity.
Source: DoD
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