This was posted to GASO eBuy<\/p>\n
HHS NIH – Professional IT Services for SCS OnDemand – Market Research On behalf of the Department of Health and Human Services, GSA is conducting market research to understand capabilities related to providing the below requirement: The Contractor shall provide a comprehensive set of professional IT services to support configuration, integration, installation, testing, implementation (product\/service), training, software maintenance, optimization (technical\/operational), and infrastructure (hardware and software) sustainment.<\/p>\n
The objective of this Performance Work Statement (PWS) is to acquire professional IT services for continued operations and maintenance support services for the SCS OnDemand software application (SCS) at NCI. The contractor shall provide activities to include software maintenance and support, enhancements; upgrades; resolve vulnerabilities detected by HHS and NCI security scans; configuration changes; and modernizations; and training.<\/p>\n
The contractor will utilize their proposed software development methodology to support the SCS system. This methodology should be a repeatable process of providing development and deployment services in small iterations lasting two to five weeks, which generally results in the delivery of usable software, data, or product, that have little to no inherent defects.<\/p>\n
The Contractor shall propose services, qualified personnel, materials, equipment, and facilities, not otherwise provided by NCI, as needed to perform task assignments in the following Task Areas at the direction of the COR.<\/p>\n
The Contractor shall be aware that the NCI and other Contractors are engaged in work requiring close cooperation. Contractors are expected to form a cohesive team with all SCS OnDemand support staff including NCI and other Contractors, by fostering transparency and information sharing for successful task execution.<\/p>\n
It is the NCI’s intention to continually pursue improvements to processes and practices, which will result in meeting mission requirements at the lowest possible cost. The Contractor shall partner with the NCI to support this goal by actively studying existing processes and making recommendations for improvements.<\/p>\n
The Contractor shall provide a comprehensive set of professional IT services to support configuration, integration, installation, testing, implementation (product\/service), training, software maintenance, optimization (technical\/operational), and infrastructure (hardware and software) sustainment. This includes but is not limited to operational processes, organizational change management, training, documentation. Typical support include:<\/p>\n
Specifically, during each performance period, the Contractor shall provide resources to support the following level of service to NCI:<\/p>\n
Specific Contractual Tasks<\/p>\n
Task 1 – Software Maintenance<\/p>\n
Task Objective. The objective of this task is to provide the necessary support for the day-to-day operations for SCS, and to ensure its support for any design, functional, and\/or other engineering changes. The Contractor shall provide a single point of contact, along with backup personnel, to facilitate direct support of the installed application, and support of continued enhancement activities. Support from the Contractor shall be available during normal NCI business hours (Monday through Friday, 8:30am-5:00pm, local prevailing time). The support activities shall also include periodic elevated support periods e.g. Year End reporting and production deployment. During these periods, the Contractor shall provide ad hoc support beyond normal working hours as needed. Task Requirements. The Contractor shall provide IT support for SCS. Specific services shall include, but are not limited to the following:<\/p>\n
Task 2 – Software Engineering Services<\/p>\n
Task Objective. The objective of this task is to provide engineering expertise to analyze system concept, system design and interoperability, and provide recommendations for optimization of SCS.\u00a0 Task Requirement. The Contractor shall provide production support for the SCS. IT services shall include changes and\/or upgrades to the existing software components, enhancements to existing functionality, and correction of defects. This spans all aspects of the software (application websites, database servers, backup environments, custom drivers and installed 3rd party components) and other internal NIH interfaces i.e. IRDB, QVR, and RCDC. Examples shall include but are not limited to:<\/p>\n
Task 3 – Software Configuration Services<\/p>\n
Task Objective. The objective of this task is to provide configuration management services for the SCS OnDemand application. The SCS OnDemand application requires frequent configuration management, e.g., during preparation for a new product release or customization. The Contractor shall plan, design and modify the production system based on customer requirements. All configurations must conform to defined organizational configuration management policies and procedures. Task Requirements. The Contractor shall provide the following services to support configuration management of SCS OnDemand:<\/p>\n
Task 4 \u2013 Training<\/p>\n
Task Objective. The objective of this task is to provide training to SCS OnDemand end users. The Contractor shall provide comprehensive outreach and training, with an emphasis on making sure users are aware of what to expect and equipping them with the right knowledge. Training may include, but are not limited to web based, face-to-face classroom, and individual trainings. Task Requirements. The Contractor shall provide training to SCS OnDemand end users as needed. Activities shall include, but are not limited to, the following:<\/p>\n
Responses Due: 09\/04\/2024<\/p>\n