Notice ID: 36C26125Q0008
The contractor shall supply all required labor, materials, tools, equipment, supplies, transportation, and certifications necessary to maintain Release of Information Services for the Veterans Affairs Sierra Nevada Health Care System (VASNHCS) which includes the main hospital and the Kietzke Health Administration Service location. Services provided by the contractor shall be on-site defined as VASNHCS owned or leased property as well as off-site defined as contractor own property.
Contractor shall provide four (4) experienced Medical/Legal Release of Information (ROI) representatives and (1) Back Up to work at the VA Reno offices. Requires NACI low level/OPM Security Background Investigations and Personal Identification Verification (PIV). Staff will work on-site to provide customer service and ROI processing at the hospital’s Veterans Business Center and the Kietzke Health Administration Service office.
Contractor shall provide Release of Information customer service via phones, faxes, mail, and processing for records requests.
Duties, Practices and Procedures: The following describes the practices and processes that must be part of contractor ‘s ROI services:
- Process all type of medico/legal (e.g., tort claims, subpoenas, etc.), first party, and third party ROI requests in accordance with federal and VA rules, regulations, and directives.
- Process duplicate records from paper charts.
- Retrieving documents from electronic health records.
- Coordinate requests for information from Radiology and Pathology Lab.
- Provide customer service to VA Veterans and associates for all types of ROI requests and questions.
- Provide back-office ROI support services.
The period of performance for this contract will be a base year plus four option years.
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