VA RFQ: Technical Assistance with the VHA PACT Program

Notice ID: 36C26024Q0621

The goals of PCAT are to use clinical outcomes data, econometric metrics and VHA data to support both national Primary Care related policy and local regional and healthcare system improvement. PCAT draws on investigators from contributing regional subsidiary units, within a learning organization framework to evaluate the Patient Aligned Care Team (PACT).

The purpose of this contract is to enhance achievement of VHA Primary Care priority goals in fiscal year 2024-2026. Clinical Resource Hub Evaluation

In 2020, PCAT was asked by the Office of Primary Care to lead a large-scale evaluation of newly implemented Clinical Resource Hubs for supporting primary care clinics and mental health clinics in underserved facilities. Carrying out this work within the rapid timeline requested by the Office of Primary Care will require assistance from a clinical care vendor with experience with the existing qualitative data and help maintain and evaluate survey provider results for this large VA redesign and improvement project.

Experience with organizational and leadership surveys, DEA, VA quantitative and qualitative data collection will also be necessary for assisting PCAT in working with the researchers already subcontracted to the project for specific tasks. PCAT will focus the vendor s time for the majority of effort for the contract period on supporting this project.

In addition, vendor will support PCAT strategic planning and the Primary Care Productivity Measure Development. Measuring primary care productivity

The ability to measure primary care and mental health care productivity in a way that enhances the value of VA care is a major concern for the Office of Primary Care and is a priority for PCAT. Most productivity measures to date focus on face-to-face visits. PCAT, in response to Office of Primary Care considerations, aims to continue to test measures that reflect the full primary care and mental health teams activities and reflect non-face-to-face care modalities as well as face-to-face clinical care.

A panel process subcontracted to RAND and an accompanying VA Evidence Synthesis Program review has been the underpinning for this project.

PCAT requires a vendor with expertise in clinical care, primary care and mental health models and with patient care teams. The Clinical Care Vendor will assist PCAT leaders and analysts in developing and refining a broader framework for measurement. Support PCAT Strategic Planning The Clinical Care Vendor will support Analytic Unit leaders in strategic planning aimed at meeting the analysis and evaluation needs of the Office of Primary Care, and in coordinating the investigator work groups that will generate the specific Office of Primary Care-requested analytic work, reports, and publications. Scope The Clinical Care Vendor will work solely with PCAT leadership and staff on the tasks.

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