Notice ID: 36C10X24Q0088
The Contractor shall provide IT logistics support for the NCR and the National Emergent program. The contract support will consist of loading, unloading, shipping, delivery, stock count, physical and electronic inventories (annual, semi-annual, and special inventories), reallocating IT assets, fulfilling NCR and national emergent IT requests, performing all necessaries actions to excess IT assets to include removing media and preparing all required documents. The scope also includes inventory data accuracy, disconnecting and reconnect of IT equipment, receiving new deliveries, and inter- and intra-office transferring for all IT assets that fall within the operational management purview of ITAM.
The Contractor shall manage the processing and distribution of supplies and equipment including the storage and transportation of inventory from its origin to its destination. The contractor validates supplies and equipment prior to acceptance by VACO ITAM, coordinates shipments, creates and executes schedules, and supervises logistics, including its own logistics and supply chain analysts and specialists. The Contractor shall manage IT supply orders processing including the receiving and filling of customer orders for IT hardware or logistics services. It involves coordination between various Departments within the VA, as well as communication with external and internal customers.
The VA uses a ticketing system software (currently Service Now) to resolve internal customers’ IT issues by streamlining the resolution process. This system is used nationwide to capture a wide variety of customer issues, including customers’ orders. This system is used for incident or order intake, tracking, transferring tickets to appropriate departments for resolution, and/or fulfilment of a good. The VA does not have an order management system (OMS). The VA also relies on two stand-alone Asset Management systems (currently SOARD Maximo and AMES-MERS) that are solely used to ensure assets are properly recorded and accounted for. The Contractor is expected to monitor and validate the number of pieces of inventory and accuracy of the data that are received from the Office of Administration (OA), Property Management Division prior to being transferred to VACO ITAM responsibility.
When an order is received via the ticketing system, it must be reviewed to ensure that all the necessary information is present and that the IT hardware requested are available and can be shipped promptly. The contractor is responsible for identifying the availability of the goods, packing, preparing the bill of lading and/or shipping label, validating the customer’s correct name and address, telephone number, and other pertinent information, and shipping the order.
The Contractor shall manage the warehouse and/or VACO ITAM hub of logistics by storing goods and materials in a designated location. This process could entail the storage of IT hardware and materials that are not currently in use, by may be needed in the future. The Contractor shall manage logistical packaging, which will involve working with cardboard boxes, wooden crates, and plastic containers. The Contractor shall be responsible for the transportation of the goods from one location to another ensuring that the goods arrive at their destination safely and on time.
The contract shall mange the “National Emergent Need” program which consists of shipping IT hardware that’s needed immediately upon request through the VA’s ticketing system. This program is specially for providing IT hardware in the case of a natural disaster, End User work stoppage and/or IT hardware failure in support of a VA facility. These IT hardware needs and/or failure may causes a negative impact on our veterans.
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