Notice ID: 36C10B25Q0178
The VetPro System maintains the credentials for over 250,000 actively appointed healthcare providers who are licensed, registered or certified. Healthcare provider’s data is stored, managed, used, updated and verified continuously. The VHA is the largest federal health care provider with more than 1,700 sites of care including over 151 hospitals, over 800 community and facility-based clinics, over 133 nursing homes, and 48 domiciliary.
The Contractor shall maintain, design, develop, and deploy an application which addresses the following:
- Ensure uninterrupted operations of the VetPro system through effective maintenance.
- Implement user-driven enhancements to improve functionality and usability.
- Migrate the VetPro system from National Institute of Health (NIH) environment, where it is currently hosted, to a secure, scalable cloud environment in the VA Cloud.
- Provide comprehensive help desk support, ensuring user satisfaction and minimal downtime.
- Create and maintain thorough documentation for users and technical staff.
- To modernize the application architecture, improving performance and user experience.
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