“Officials from the Department of Veterans Affairs detailed Tuesday during a hearing how the VA failed to properly process over 56,000 requests from veterans to add or remove dependents, some dating back to 2011, due to technical errors with its website and IT systems.
During a recent investigation into the issue, a VA IT team found that more than 56,000 veterans who submitted a request to update their dependents — mostly adding or removing spouses or children — “did not have those claims successfully processed by VA.gov,” Press Secretary Terrence Hayes said in a statement earlier this month…”
Source: VA failed to properly process 56,000 dependent claims due to major website issues stemming back to 2011. By Nihal Krishan, September 27, 2023. FedScoop.
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