The Defense Health Agency (DHA) has chosen JJR Solutions and its teammate Cognosante for a base-plus-option-year contract supporting efficiency of DHA’s services to Government personnel and their families affected by emerging threats.
“Emerging threats” refers to unexplained symptoms, including ringing ears, pain, and cognitive dysfunction, reported by U.S. Government and military personnel around the world.
As the Government’s lead on the Federal response to emerging threats, DHA coordinates assessment and treatment of all Government patients affected.
“Essentially Team JJR is going to help DHA improve the efficiency of their emerging threat services,” JJR Program Manager Meaghan Meeker explained. “We’ll support them in developing processes and procedures, updating clinical guidance, improving data collection, and developing a long-term plan for those affected by emerging threats.”
She continued, “As a part of this important work, we’ll use our Human-Centered Design (HCD) and Organizational Change Management techniques to ensure people are at the center of any process design and help DHA employees adapt to the change inherent in new processes and procedures.”
The contract began on September 30, 2023, with Team JJR members working from the National Capital Region as well as the Philadelphia and Boston metro areas.
The DHA contract was established through JJR’s Phase III Small Business Innovation Research (SBIR) Basic Ordering Agreement, which is available to any Federal agency. The SBIR gives clients full access to JJR’s Magnify© methodology, which blends Human-Centered Design (HCD) and Total Experience (TX) into a design process that keeps end users as the focus and helps them adapt to new processes and systems smoothly.
“Because emerging threats impact the health of Government employees as well as force-readiness, this truly is an opportunity for us to fulfill our purpose of improving the health, security, and well-being of our communities and nation,” said David LaBarca, JJR Vice President of Customer Mission Success for Veteran and Military Health. “We’re so pleased to be partnering with DHA and Cognosante to improve the lives of any and all Government employees and their families affected by emerging threats.”
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