SDVOSB VETS 2 Prime seeks partner to support IRS Information Technology Service Desk RFP response

The Ask: This is a quick turn. An RFP that is active on the street right now has a VETS 2 Small business Prime on the hunt for potential teaming partners (large/small) with past performance and/or key relationships, with a specific focus on finding a large business partner who has experience supporting a range of network functions, to include verifying network connectivity, verifying IP addresses, connecting to the customer’s system with remote connection software, adding and removing computers from the domain, etc. as well as coordinating with the other service providers. This RFP was released on VETS2 and is set-aside 100% for Service-Disabled Veterans Owned small business.  

Background details are below.  

Background 

Internal Revenue Service (IRS) Information Technology (IT) User & Network Services (UNS)/Customer Service Support (CSS) provides Information Technology Service Desk (IT SERVICE DESK) support to over 90,000 customers nationwide. The IT SERVICE DESK is the front door to all Information Technology services and requests, providing 24×7 service, 365 days of the year. 

OBJECTIVE – The purpose of this Performance Work Statement (PWS) is to obtain the services of contractors to assist the IT SERVICE DESK specialists with responding to customer demand for support. In addition to responding to customers via the telephone and other services, contractors will help educate the customers regarding options for self- service, as appropriate, and process tickets from the various web queues. 

SCOPE – Contractor shall provide support to the IT SERVICE DESK by providing personnel. Contractor staff shall respond to customer queries via telephone, ticket queues and other sessions utilizing remote tools, completing tickets through IRS and asset management systems and documenting actions taken to complete the resolution or escalation for each customer. 

HOURS OF OPERATION: The Contractor is responsible for conducting business, providing 24×7 service, 365 days of the year. The Contractor shall maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed. 

• IRS Program Manager/ IRS Task Manager – Calvin Bembry 
• IRS Technical Lead – Virginia Norelius 
• IRS COR (Primary) – Roderick B. Lawrence 
• Contracting Officer – William Boyd III 

If you have specific capabilities and/or past performance supporting similar efforts or elsewhere, to include in the commercial sector, you can comment below so this requestor and other parties who may be seeking partners may see.  Given the timing we encourage you to reach out of a VETS 2 Prime for   

Pro Tip 1 – If you are a firm with capabilities and socio-economic status that might support this or any related effort, comment below and let others know you are interested. Comments are some of the most viewed portions of any post.  

Pro Tip 2 – Feel like you are missing out on some of the key actions happening across the Federal sector? It can be hard to keep up. Make sure you are in the know by checking out the Treasury Intel Segment page, chock full of insights and intelligence related to a wide range of Federal agencies    

Looking for some good teaming partners that are supporting IRS today? Click Here  

You can filter the list by several key indicators, to include socio-economic status, NAICS, Contract vehicle, etc.   

Two Dozen IRS focused firms drawing the most attention on OrangeSlices AI 

• eTelligent ** 
• SD Solutions  
• Anika 
• Brillient ** 
• Sky Solutions ** 
• Immersive Concepts 
• Chevo Consulting
• Maximus ** 
• Technuf
• ICF ** 
• Delviom ** 
• Akira Technologies
• Cybermedia Technologies (CTEC) 
• IMC ** 
• IT Concepts ** 
• INADEV ** 
• Coforma ** 
• Truss 
• Nuvitek 
• Corner Alliance 
• Diaconia 
• 22nd Century ** 
• Deloitte ** 
• Intact Technology 
• Zen Strategics ** 
• Navitas ** 
• Leidos
• SoKat ** 

** An Elev8 GovCon Honoree, noted for a corporate culture that demonstrates its own excellence, making the company a beacon for talent, for partners, and for clients.     

We cannot and will not speculate here as to the reasons for the increased interest, but whether it is a company evaluating them as a potential partner; a federal acquisition leader doing their due diligence; or a consultant weighing their next job move, this group of companies has been receiving increased interest.      

Responding 

If you have capabilities and/or relationships that can be of value, please contact us here and let us know, with any relevant information and please reference this partner request. We are getting a lot more of these. Please keep it short.     

Note: This has been provided as an anonymous request, so OS AI will not reveal the name of the requestor. We will pass the information along, but there are no promises of a response.   

Alternatively, we always encourage interested firms to share their interest publicly in the form of a comment as there will be many other firms looking for partners. We do share posted comments in our newsletter, so it can be a great way to create awareness about your capabilities in relation to this type of need. Comment below – you must be logged in.   

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