Outcome: Withdrawn
Decision Date: Dec 3, 2024
OS AI Note: Dismissed or Withdrawn does not necessarily mean resolved, and it can oftentimes indicate proactive steps taken by the government to address deficiencies or issues raised in the protest. More will be shared if it is made available.
Track Related GAO Activity Here
The IRS Network Management Control Center (NMCC) IT and Operational Support Service contract is dedicated to delivering a world-class network management control center. The scope of services includes Unified Network Services (UNS) such as voice, video, wireless LAN (WLAN), LANs, the Enterprise Remote Access Program (ERAP), and external circuits (e.g., internet, overseas embassy connections, inter-bureau Treasury circuits) interfacing with the WAN. The processes are aligned with the ITIL V3 framework, with a focus on the Service Operations and Service Transition processes outlined in ITIL. RFQ1727415
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