General Dynamics Information Technology (GDIT), a business unit of General Dynamics (NYSE:GD), announced today that it was awarded a $110 million Enterprise Service Desk (ESD) task order by the Department of Veterans Affairs (VA). The contract has a six-month base period, four one-year option periods and one six-month option period.
The VA provides the country’s largest healthcare system, serving more than 9 million veterans. Under this contract, GDIT will provide 24/7/365 Tier 1 IT and technical support services to more than 500,000 VA personnel at all VA locations nationwide. The company will also implement remote automation tools and knowledge management platforms to support self-service requests and improve customer experience.
“This task order will enhance service delivery, reduce cost, and improve the quality of IT services for all VA personnel,” said Kamal Narang, GDIT vice president and general manager for Federal Health. “At GDIT, we are committed to supporting our veterans and their families. We are looking forward to collaborating with the VA to create an interactive user experience that is easy, effective and personalized.”
GDIT will operate services from its Technology Shared Services centers in Bossier City, La; Barbourville, Ky; and El Paso, Texas. Each site will provide operational redundancy and contingency during emergency events and natural disasters.
GDIT has supported the VA Enterprise Service Desk since 2018, and this past May, received its 10 millionth service desk request. The company also provides a broad range of services to the VA, including digitization of millions of veteran records, enterprise security services, and recently developed a prototype AI application for skin cancer detection in veterans.
General Dynamics is a global aerospace and defense company that offers a broad portfolio of products and services in business aviation; ship construction and repair; land combat vehicles, weapons systems and munitions; and technology products and services. General Dynamics employs more than 100,000 people worldwide and generated $38.5 billion in revenue in 2021. More information about General Dynamics Information Technology is available at www.gdit.com. More information about General Dynamics is available at www.gd.com.
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