HHS ACF RFI: Insurance Match Program in Support of Past-Due Child Support Collection

Notice ID: TBD

The OCSS Insurance Match Program is a tool to assist state IV-D agencies in their efforts to collect past-due child support.  The goals of the information comparison and the legislation on which the comparison is based are as follows:

• Provide a centralized, standardized, and cost-effective method for identifying insurance claims that may be used by state IV-D child support programs to collect past-due child support.
• Minimize the burden on insurers (or their agents) and thereby increase their participation in the insurance match; and
• Increase the collection of past-due support owed to children receiving IV-D child support services.

The purpose of this Statement of Work is to perform all steps necessary to receive, from a single source, claim information from participating insurers (or their agents), that has been matched and determined to be payable to individuals owing past-due child support.  OCSS will forward information on claims that are payable to individuals who are delinquent in their child support obligations to the participating state IV-D child support agency responsible for collecting the past due support.

Tasks include:

• Contractor shall accept records from OCSS containing information about individuals who are delinquent in their child support obligations and compare that data with insurance claims, payments, settlements, or awards, as authorized by insurance companies.
• Contractor shall furnish matches containing insurance claim data concerning individual’s delinquent in their child support obligation to OCSS.
• Contractor shall furnish the matched insurance claim data to OCSS and provide daily match and weekly OCSS file processing reports via email, and otherwise take all necessary measures for the performance of the work set forth.
• Contractor shall provide an electronic link from its customer viewable web site to the OCSS public website. OCSS will provide the correct URL upon award and notify Contractor thirty days in advance of any required changes to the OCSS public website URL.
• Contractor shall provide OCSS with an electronic list of Contractor customers agreeing to participate in the OCSS match. The electronic list must clearly indicate new insurer participants or changes in participant status. The electronic list must clearly identify if a participating insurer has limited the state child support agencies that can receive match information. Contractor must send the electronic list any time there is a change in the insurers participating in the OCSS insurance program match.
• Contractor shall support promotion of the OCSS insurance match program in their marketing materials their customers including but not limited to brochures, newsletters or enrollment documentation. OCSS will provide input on the content of the OCSS related materials and must approve the wording of any materials issued referencing the OCSS insurance match program. Contractor shall provide OCSS with a semi-annual updated on the marketing efforts completed during the previous six-month period.
• Contractor shall provide a monthly invoice that includes the number of matches sent to OCSS for the invoice period. OCSS will reconcile the match counts to their records and notify Contractor if any adjustments are needed to the invoice.

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