The Administration for Children and Families within the Department of Health and Human Services has released a Request for Information to support the Head Start National Customer Service Improvement Project. This effort is focused on identifying capabilities to deliver nationwide customer service, grants management support, and data management services for the Office of Head Start. The initiative is designed to enhance program operations, improve responsiveness to grant recipients, and strengthen data-driven decision-making across the Head Start program.
The scope reflects a broad operational support model. Key areas include assisting federal staff with grant application review and award processing, supporting oversight and monitoring of approximately 1,900 grants, and providing technical assistance to grant recipients. The requirement also emphasizes data management, including data integration, reporting, and analytics to support program performance, compliance, and operational workflows.
A significant component of the effort involves maintaining and improving existing data tools and workflows, including solutions built on platforms such as Smartsheet and cloud-based data environments. The contractor will support data pipelines, system integrations, and development of dashboards and reporting tools to improve visibility into grant operations and program performance.
The project also addresses workforce capacity challenges, as federal staff manage increasing workloads with fewer resources. The contractor is expected to provide scalable support across regional offices, enabling more efficient grant oversight and improved service delivery to program participants. This RFI represents an early step in shaping a potential multi-year support contract, with a projected period of performance that includes a base year and multiple option years.
Companies with experience in federal grants management, customer service operations, data analytics, and human services programs may find this of interest.
Read more here.
Solicitation Number: RFI_7571MN26R00020
