Officials from the Veterans Affairs’ Department, including Assistant Secretary for Information and Technology Kurt DelBene, addressed technology issues related to the agency’s website – VA.gov – before the House Veterans’ Affairs Subcommittee on Technology Modernization. Addressed during the hearing were the recent glitches resulting in the delay or loss of benefit claims of roughly 100,000 veterans and their dependents, the causes of these glitches, measures taken to fix it and how better to serve the veterans’ needs. They also touched on modernization efforts, processing delays, and improved website access for the blind and visually impaired.
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