GSA Sources Sought: Ticketing Platform Customer Service Automated Learning tool (AI)

Notice ID: RFITICKETING0001

The Integrated Award Environment (IAE) is seeking to acquire a Ticketing Platform and Customer Service Automated Learning (AI) tool with these specific requirements:

• Customizability for seamless integration into SAM.gov (System for Award Management) and CMS (Content Management System).
• Compliance with GSA IT security standards and FEDRAMP approval before implementation.
• Robust data analytics capability for enhancing automated customer service intents.

The tool should be adaptable, secure, and analytical to meet our evolving needs efficiently.

Please indicate if your company has the capability to provide the Government with a Ticketing Platform Customer Service Automated Learning tool and which platform used.

Read more here.

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