Armed with perspective gained over nearly two decades with the Internal Revenue Service, including recent responsibility for the strategic planning and upgrade of the contact center environment, leading a team of 150 IRS and contract resources and manage an annual budget of $85 million, this member of the SES takes on a new role with GDIT.
Kevin McCreight has taken on a new role as Senior Program Director with GDIT. Kevin also recently served as the executive lead for the Live Assistance component of the IRS Modernization Plan (Mod Plan). Live Assistance comprises the integration of omni-channel technologies into the IRS contact center to enhance the taxpayer experience. These technologies include web chatbots with escalation to assisted chat, natural language processing (NLP) conversational voice menus, voice-bots and phone applications, and callback technologies.
Want to get involved with OS AI? - A small number of Sponsorship Opportunities are now available here. Starting at $500.