The U.S. Census Bureau is advancing market research for the 2030 Census Questionnaire Assistance (CQA) requirement, with a Virtual Industry Day scheduled for May 7, 2026.
The event comes alongside the release of draft requirements and is intended to gather industry input that will help shape the final acquisition approach. Firms interested in this opportunity, whether as a prime or subcontractor, will want to review the requirements and participate in the Industry Day as part of the ongoing engagement process.
The 2030 CQA effort is focused on delivering a full-scale, omni-channel contact center solution to support respondents during both the 2028 Dress Rehearsal and the 2030 Census.
The scope centers on:
- Planning, building, testing, and operating a national contact center capability
- Supporting large-scale inbound voice and chat interactions
- Integrating with Census systems for data collection and respondent services
- Leveraging AI-enabled tools to automate and enhance service delivery
The solution is expected to support:
- Approximately 13 million inbound contacts over a 4.5-month operational period
- Significant surge volumes early in operations
- Multilingual support across voice and digital channels
Key capabilities include:
- Cloud-based contact center platforms (CCaaS)
- Interactive voice response, chatbots, and conversational AI
- AI-enabled agent assist and quality monitoring
- Workforce management and rapid scaling of customer service representatives
- Secure infrastructure and system integration
The requirement includes full lifecycle responsibilities, from system design and testing through live operations and post-operation closeout.
The Census Bureau is actively seeking vendor feedback on requirements, contract structure, and acquisition strategy. The May 7 Industry Day is part of that process and provides an opportunity for industry to engage as the requirement continues to develop.
More here. YA1323-26-CQASN-0002
