ERP International is a leading healthcare and technology company advancing essential missions across healthcare, national security, and defense. Folllowing a year that featured multiple awards for culture, innovation and excellence, we caught up with ERP’s Vice President of Capture Management, Garrett Gilbert to learn more about how ERP is different, its approach to partners and clients and why understanding people remains at the heart of every successful solution.
Common Challenges Amongst Agencies
Despite differences in mission and the populations they serve, federal agencies often encounter similar obstacles. Whether considering organizations such as CMS, DHA, and VHA, whose functions are healthcare centric or agencies like USCIS or DISA, common challenges persist. Chief among these are issues of interoperability, the adoption of standards (like FHIR) and its implications for record management, and ultimately how agencies access and leverage data to make informed, effective decisions. “Success in addressing these challenges depends on teams that understand system integration and workflows especially when informed by real-world, operational experience. Culminating different perspectives enables agencies of all types to improve citizen-facing services and drive better outcomes across missions.”
To AI or not to AI
Citing an MIT report that notes 95% of generative AI pilots at companies are failing, Gilbert emphasizes the need for deliberate decision-making rather than following the industry’s rapid push toward AI adoption. ERP focuses on striking a balance between the risk-averse posture of many clients and the growing pressure to embrace AI-driven solutions. “It’s critical that we thoroughly vet AI technologies to ensure they deliver the intended outcomes,” Gilbert explains. “We invest significant time in responsible engagement, building the right partnerships and aligning the right technology with the right solution.”
Recognizing that there is no universal fix and that trade-offs are inevitable, the team prioritizes understanding client pain points and objectives to identify solutions that provide immediate impact while sustaining long-term value. “This means rigorous testing and evaluating multiple options to make recommendations with confidence,” Gilbert adds. “While there is pressure to accelerate AI adoption, it must be approached thoughtfully, with clearly defined use cases and a commitment to responsible implementation.”
A Disciplined Approach to Success
ERP employs a deliberate, intelligence-driven strategy in serving government customers and pursuing new opportunities. “We evaluate the full landscape of markets and opportunities to determine where we can deliver the greatest impact,” Gilbert explains. “That means assessing why we are uniquely positioned for success, understanding our differentiated value proposition, and ensuring we are the best fit for the customer’s needs.”
Rather than chasing short-term wins or targeting areas simply to gain a foothold, ERP takes a long-term business view one grounded in patience, discipline, and integrity. The focus is on creating and unlocking sustainable value, not just for today but for the future. This commitment to doing the right thing underpins every decision and drives ERP’s reputation for thoughtful, results-oriented engagement.
One Differentiator
ERP’s strength lies in its uniquely diverse team; a workforce that spans physicians, clinicians, nurses, and informaticists, alongside cybersecurity professionals, enterprise architects, and software developers. This combination of deep domain expertise and advanced technical capability enables ERP to deliver solutions that are both operationally informed and technologically innovative.
By blending clinical insight with cutting-edge technology, ERP unlocks value that few organizations can match. This multidisciplinary approach allows the team to identify pain points from multiple perspectives, design solutions that are practical and secure, and ensure they scale effectively.
ERP’s modernization work with FEMA’s National Flood Insurance Program and DISA’s Global Force Management initiative exemplifies our ability to deliver transformative solutions across diverse mission environments. For FEMA, ERP leveraged expertise in user experience, cybersecurity, and system architecture to streamline the application process, making it faster, more intuitive, and more resilient. At DISA, ERP applied deep knowledge in cloud engineering, DevSecOps, and Zero Trust principles to modernize legacy systems, introducing containerized infrastructure and API-first architecture for secure, scalable operations across classified and unclassified domains. These integrated capabilities create a powerful differentiator, enabling ERP to meet immediate mission needs while anticipating future challenges whether in emergency management, national security, or beyond.
Steeped in Experience to Keep Moving Forward
ERP’s senior leadership team brings decades of experience and long-standing careers within the organization providing customers with consistency, stability, and confidence. “That depth of experience ensures we can have candid conversations, foster trust, and maintain a high level of accountability,” Gilbert explains. “Our team’s ability to take on complex, mission-essential projects translates directly into value for our clients. We know the path forward and how to navigate the next steps.”
This long-term mindset is central to ERP’s culture. By focusing on unlocking significant value, building enduring relationships, and keeping talent engaged throughout their careers, ERP creates an environment where both employees and customers thrive. It’s a disciplined approach that not only sustains success but also positions the company and our partners for continued growth and innovation.
Partner Lens
With a history of successful collaborations (including multiple joint ventures) ERP takes a strategic approach to partnerships. The company seeks complementary skill sets across the spectrum: from large enterprises to emerging innovators and mid-tier firms, all with the goal of building long-term, value-driven relationships.
“We look for partners with strong customer relationships and a deep understanding of the challenges and priorities,” Gilbert explains. “In return, we bring our expertise and maturity in areas like Specialized Clinical Services, Artificial Intelligence, System Modernization, and Cybersecurity. One key question we ask is whether we have sufficient customer feedback that’s critical for shaping effective solutions.”
ERP values opportunities to engage directly with customers and their missions. These conversations provide essential insights into the benefits and implications of proposed solutions, ensuring that ERP delivers outcomes that produce tangible results.
ERP Now and For the Future
“Many would be surprised by the size and scale of our work,” Gilbert notes. “People often know us as the team supporting the Military Health System or as the IT experts behind modern applications and cybersecurity solutions. But there’s so much more we’re passionate about, areas where we believe we can truly make a difference.”
As ERP moves into 2026, the focus is on expanding relationships to better support government customers and industry partners. Key priorities include advancing healthcare delivery and data management, driving large-scale application modernization, and strengthening cybersecurity across mission-critical systems while enhancing services that directly impact citizens.
“Success for any client depends not only on technical delivery but on understanding the nuances of diverse stakeholders and how their work fits into an overarching solution,” Gilbert emphasizes. Mission-critical work often carries bipartisan significance. “It’s about addressing what matters most, bringing the best technological solutions while understanding the people behind the problem, their priorities, and pain points. That combination will define success for all companies serving government as we move into 2026.”
