USCIS details timing for $170M+ Information Technology User and Field Operations Support II (NEON II) Recompete

Updated April 12, 2024

Posted December 11, 2023

DHS just posted an RFI as they gear up to recompete this $175M contract supporting the U.S. Citizenship and Immigration Services (USCIS) for IT service desk and field engineer support.

Notice ID: 70SBUR24I00000009

USCIS OIT has a continuing requirement for IT operations and maintenance (O&M) at locations nationwide and overseas.  The NEON II contract will ensure USCIS can effectively meet its mission by providing highly skilled technical staff that can bring to life innovative technology solutions.

The Contractor shall provide a broad range of direct IT support services at USCIS CONUS and OCONUS sites under this section. Site locations are contained in Draft Performance Work Statement (PWS) Attachment 1. The scope of customers and equipment the Contractor shall support includes the following:

• CONUS and OCONUS Offices: approximately 230 domestic and 20 overseas sites
• Supported users: ~27,000
• Desktops and laptops: ~ 41,111
• Printers and peripherals: ~25,000
• Servers: ~1,200
• Mobile Devices: ~15,000

The following outline lists the technical task areas associated with this requirement.  For specific details, see the attached Draft PWS.

• Service Desk Operations Services:
  • Service Desk Tier 0 – Tier 2
  • Incident Management
  • Knowledge Management
  • Problem Management
  • Service Request Management
    • Specialized Support
  • Critical Incident Response Team (CIRT)
• Field Support Services:
  • Deskside Support (CONUS/OCONUS)
  • Asset Inventory Support
  • Disposal Preparation Support
  • Encryption Services
  • Video Conferencing and Audio/Video (A/V) Operations and Maintenance (O&M)
  • Local On-Site Cabling
  • Infrastructure Implementation
  • Mobile Devices Services
  • Deployment Services
  • Server O&M
  • Training Support
• Service Center Support Services
• Account Management Services
• Hardware Incident Resolution

In addition to the above, there will be Transition and Program Management task areas associated with this requirement.

More here.

Need a Partner? DHS USCIS Focused Consulting Firms drawing the most attention:

To support any companies looking for partners, included below is a list of the large and small business IT partners we have noted as drawing the most views by Government and industry leaders on the OrangeSlices AI consultant directory since the beginning of 2023 and that bring direct past performance and/or related relationships in support of USCIS. 

• ITC Federal **
• Brillient **
• Akira
• REI Systems **
• Highlight **
• CVP **
• Steampunk **
• Alpha Omega **
• ADG Tech Consulting
• Leidos
• VerticalApps
• INADEV **
• Anika Systems
• Zen Strategics **
• MetaPhase Consulting **
• ICF **
• Softrams **
• DecisionPoint

** An Elev8 GovCon Honoree, noted for a corporate culture that demonstrates excellence, making the company a beacon for talent, for partners, and for clients.     

We cannot and will not speculate here as to the reasons for the increased interest, but whether it is a company evaluating them as a potential partner; a federal acquisition leader doing their due diligence; or a consultant weighing their next job move, this group of companies has been receiving increased interest.   

Looking to identify some of the top small and large partners supporting DHS USCIS? Click Here You can filter the list by several key indicators, to include socio-economic status, NAICS, Contract vehicle, etc.    

🔊 Listen to Story