Notice ID: HT0015-24-RFI-NEandS
The DHA is issuing this Sources Sought RFI as a means of conducting market research to identify resources, capabilities, and unique methodologies to provide network sustainment information technology (IT) services for the DHA domain and the Network Modernization Branch (NMB). This activity is being identified a Service Provider within the Enterprise Information Technology Service (EITS) integrated environment.
The DHA mission is to plan, program, acquire, implement, and sustain peacetime IT infrastructure and to train personnel and provide support services for the Military Health System (MHS) centrally managed products to improve and maintain the health of the MHS beneficiaries. Military health care delivery is heavily dependent upon automated information systems (AISs) which rely on a robust network infrastructure to transport data within and between Medical Treatment Facilities (MTFs). Numerous medical and administrative systems use the network. The NMB, Infrastructure and Operations Division of DHA, provides deployment, engineering, and sustainment services for the Local Area Network/Wireless Local Area Network (LAN/WLAN). The NE&S will provide these services to the DHA and Department of Defense (DoD) mission partners.
The scope of this NE&S effort is to provide LAN/WLAN network sustainment and operations services to the MHS MTFs and related activities, including DHA headquarters and training locations, both inside and outside the continental United States (CONUS and OCONUS). This includes functions such as network performance measurement and monitoring, assistance with network design and development, network measurement. It also includes customer service in the form of trouble tracking and troubleshooting, at the Tier 2 and Tier 3 level, for escalated trouble tickets and maintenance and sparing support. Currently, this escalation support is conducted primarily via on-site resources, in a centralized and decentralized mode. Currently, on-site network specialists are the primary 24/7 on-call decentralized points of contact within the supported activities. Additional support and guidance for the on-site network specialists is provided by the NE&S regional and senior network engineers, as well as the DHA centralized infrastructure sustainment team. Additional support information provided below:
- Current sites with on-site contract network support – 102 locations
- Current total sites – 137 MTFs, over 500 Geographically Separated Units (GSUs), and related activities
- Current user population – approximately 179,000
- Current LAN vendors – Brocade, Juniper, and Cisco
- Current network monitoring software – SolarWinds NPM
- Current ITSM software – ServiceNow
- Current logging software – Splunk
- Current comply-to-connect- Cisco ISE
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