Ivyhill Technologies Inc., College Park, Maryland, is awarded an $11,745,888 firm-fixed-price contract to provide Integrated Referral Management and Appointing Center (IRMAC) National Capital Region (NCR) Market Consolidated Call Center/Referral Management Support at the Dalecarlia Annex, Bethesda, Maryland. However, based on mission requirements, the duty location for service providing personnel may be located at a military medical treatment facility or an authorized telework location within the NCR Market. The IRMAC is an integrated on-demand call center for the NCR Market military medical treatment facilities and provides referral management and appointing services for the entire market, and serves as the point of contact for beneficiaries seeking health care. The IRMAC assists beneficiaries with appointments, navigating the direct care system, and providing referral management oversight. The place of performance is Bethesda, Maryland, and the period of performance will be April 21, 2023, to April 20, 2024. Fiscal 2023 operations and maintenance funds are being obligated at the time of award. The Defense Health Agency, Northeastern Market Contracting Division, Falls Church, Virginia, is the contracting agency.
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