The Bureau of Industry and Security (BIS) within the Department of Commerce has recently awarded a multi-year contract to AleutianStar JV, LLC, a joint venture (JV) between two distinguished federal contractors, Aleut Information Technology and MetroStar. The team has been selected to support and evolve the BIS help desk, with the primary goal of improving customer experience.
The AluetainStar JV team will provide a wide range of technical and end-user support services, including dedicated assistance for VIPs, extended support for export enforcement officers in the field, managing IT assets, video conferencing capabilities, application support, ticketing systems, and ongoing process improvements. The JV partners have a track record of exceptional performance on similar managed services projects.
This contract award marks another milestone in AleutianStar’s successful expansion into securing large information technology (IT) services contracts with federal agencies. The JV provides increased capacity to execute and improve major contract opportunities effectively and successfully. This achievement further solidifies AleutianStar’s position in the industry and paves the way for continued growth and success.
“We are thrilled to support the BIS mission and to deliver exceptional help desk and IT support services to the Bureau’s end users while introducing modern ITSM tools and best practices,” said Elizabeth Ahrens, MetroStar Vice President of Operations.
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