“The Air Force has awarded a $5.7 billion blanket purchase agreement to an industry team led by CACI NSS for Enterprise Information Technology as a Service (EITaaS) Wave 1, the Defense Department announced Tuesday.
The EITaaS program is meant to outsource basic IT services so that the Air Force can free up airmen for more specialized, cyber-focused network defense and mission assurance. Wave 1 serves as an upgrade with improved and consolidated service desks as well as a catalog for more than 700,000 users worldwide, according to the Air Force. It also the first effort to expand from the initial EITaaS risk reduction effort.
Air Force CIO Lauren Knausenberger has said that with Wave 1, the department will for the first time have enterprise IT service management, one platform and one easy way to enter a trouble ticket, as well as a wider variety of end-user devices and an easier way to order them…”
Source: FedScoop
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