Accenture (NYSE: ACN) has agreed to acquire NeuraFlash, a leading Salesforce and gen AI consulting company that specializes in agentic solutions for sales, service, and field service operations. The acquisition will further strengthen Accenture’s Salesforce gen AI and managed services capabilities and also extend its footprint to mid-market industries globally.
NeuraFlash has delivered more than 1,000 successful implementations for over 400 customers globally. The acquisition will add approximately 510 experienced professionals with over 2,000 certifications to Accenture’s Salesforce Business Group, predominately in North America, as well as in Colombia and India. The combination of Accenture’s technology and industry knowledge with NeuraFlash’s gen AI and agentic capabilities will help clients deploy and scale intelligent solutions faster. In addition to its deep Salesforce and Agentforce implementation experience, NeuraFlash also has substantial Amazon Web Services (AWS) capabilities, delivering personalized experiences for customers with machine learning and gen AI in the contact center space.
Based in Burlington, Massachusetts, NeuraFlash is focused on leveraging gen AI to automate complex business processes, optimize agentic programs, enhance analytics, manage change, and provide ongoing managed services that help organizations across industries effectively use new technologies, like Salesforce Agentforce. Founded in 2016, NeuraFlash has built a strong reputation for deploying gen AI solutions for digital and voice channels, service and sales transformation, and field service.
“This acquisition will significantly enhance our agentic AI capabilities and allow us to better serve the mid-market, in direct alignment with Salesforce’s strategic direction,” said Stephanie Sadowski, senior managing director and Salesforce Business Group global lead for Accenture. “By integrating NeuraFlash’s expertise, we aim to help accelerate enterprise AI adoption and drive innovation for clients across industries.”
“Since our inception, our team has been dedicated to delivering exceptional business outcomes for our customers and partners with gen AI-powered solutions across sales, service, and field service operations,” said T. Brett Chisholm, CEO and co-founder, NeuraFlash. “Joining forces with Accenture will help us continue to scale, amplify our impact globally, and expand our gen AI capabilities to create new, exciting avenues for innovation with our customers and our incredible people.”
