IRS CX Efforts Come With a New Acquisition Office

The IRS plans to launch a new acquisition office as it progresses on various taxpayer experience initiatives with new digital tools as part of an eight-year plan released last year, noted Deputy Chief Procurement Officer Guy Torres. The new office expected to be completed by October will implement an agile method that removes inconsistent guidance from procurement personnel.

“With the new alignment, customers will see increased customer service, increased contracting officer engagement with the customer base, and increased procurement bench strength,” Torres said during a Washington Technology event. “It will rebrand us in a way that identifies procurement not as a roadblock in the supply chain, but rather procurement officials being viewed as credible business advisors.”…

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Source: IRS CX Efforts Come With a New Acquisition Office. By Silvia Oakland, July 26, 2024. GovCIO.

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