DOD Presolicitation: Defense Commissary Agency (DeCA) Enterprise Business Operations Systems Solution (DEBOSS)

Notice ID 842366358

The objectives of this requirement are to obtain sustainment support (program management, technical

support, maintenance support, help desk, and customer support) for all systems and capabilities purchase under the CARTS R/M and EBS contracts under the DEBOSS contract. The objective is to have a contractor provide flexibility and services capable to meet current and future DeCA workload, availability, scalability, and modernization requirements, while ensure DeCA mission receives uninterrupted, continuous access to the solution and data. Moreover, all hardware, software and software as a service needs to be maintained, supported, and sustained.

Scope

The scope of this effort is to maintain the DeCA systems. Specifically, the DEBOSS effort will support NCR brand name hardware, software, services, and third-party applications fielded as further detailed in

Attachment 1 DEBOSS Hardware and Software. These systems include interfaces, hardware and software on various infrastructures and platforms, including VMWare, Microsoft, Linux, Oracle, and SQL. This requirement will procure annual hardware renewal warranty support (hereinafter referred to as “support”) and maintenance for previously purchased proprietary, commercial off-the-shelf, brand-name hardware already integrated within the existing mission partner infrastructure. Furthermore, this contracting effort supports the renewal of annual software support for previously acquired software licenses and subscriptions that are installed on DeCA’s networks located in all sites identified in Appendix 1 and DeCA’s test environments. The DEBOSS environment will include development, test, pre-production, production environments (e.g., store, warehouses, data centers, and other DeCA facilities), DeCA’s mission support activities. The mission support services will provide operational, procedural, and contract management support to assist DeCA throughout the DEBOSS lifecycle. This support will include planning and execution, test and evaluation, and transition of emerging technologies. The support will include program management, project management, and contract management to ensure timely and effective performance.

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