Notice ID: 140P6025Q0006
National Park Service in the Midwest Region which includes 5-Dispatch Centers, purchased a Computer Information System (CIS) Computer Aided Dispatch (CAD) (Gen6) System with State Interface in 2020. The 5-MWR Dispatch Center are at Cuyahoga NP, Indiana Dunes NP, Gateway Arch NP, Buffalo River NR and Mount Rushmore NM. MWR’s CIS CAD is currently running in a Virtual Environment housed on National Park Service Servers in the Omaha, NE MWRO Data Center. This requirement is for the CIS Support Service for maintenance and support of the CAD system through a Firm Fixed Price contract.
Requirement To Include:
- 24-hour Support services 7 days a week, 365 days a year to include software revisions, updates, remote diagnostic support, and correct any errors through remote and/or onsite services to ensure National Park MWR CIS CAD System has continued uninterrupted CAD services and is within constant operation specification. This service is to reflect the CIS Maintenance and Support Services plan listed below:
- CIS’ Professional Development, Engineering and Support Staff provides its Software Maintenance and Support Services (“CIS Support Services”). CIS agrees to provide CIS Support Services 24x7x365 for the System(s) and will make all reasonable efforts to “Correct Errors” reported by the User. An “Error” is defined herein as the failure of an installed System or Interface to substantially meet its Operational Specifications.
- CIS efforts to Correct Errors are defined as Technical Programmatic Measures (“Measures”) taken by CIS’ analysts/programmers to resolve/eliminate an Error that has occurred in an operator’s use of the System. Such Measures may take the form of a Configuration Change, Code Table Adjustment or Modification of the Software Program(s) involved. Configuration Changes and Code Table Adjustments may be made shortly after the Error is diagnosed and delivered to the User.
- A “Hot Fix” is a programmatic change made to a Software Program that is not linked to other Programs that may be released to the User(s) upon completion and testing. A Hot Fix Modifications Software Program may be made only to a Software Program that is not “Cascade Software Programs.”
- Cascade Software Programs are those linked to other Software Programs. A Modification to a Cascade Software Program involves programmatic changes to two (2) or more Software Programs. A Modified Cascade Program(s) will generally be released with the next Release because the entire System is subject to lengthy Quality Assurance Testing …
The period of performance is a base year with two option years.
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