Coast Professional, Inc. (Coast) is pleased to announce a Mentor Protégé Agreement (MPA) Joint Venture with Vitalizing Business Solutions, Inc. (VBS) named Strategic BPO Solutions, LLC. The partnership is a Small Business Administration (SBA) approved MPA with Coast participating as the mentor and VBS as the protégé. Strategic BPO Solutions’ focus is on transforming business process outsourcing and contact center operations by leveraging innovative strategies and advanced technologies to meet the evolving needs of clients while delivering exceptional service and support to help organizations achieve their operational goals efficiently.
Strategic BPO Solutions enters the market with more than 56 years of combined experience managing contact center contracts. With VBS’s certifications as an SBA-certified 8(a), HUBZone, Woman-Owned Small Business (WOSB), and Economically Disadvantaged Woman-Owned Small Business (EDWOSB), this Joint Venture helps clients meet their socioeconomic spending goals while leveraging the expertise and past performance of both Coast and VBS, each with extensive experience as federal contractors. Strategic BPO Solutions specializes in advanced call center operations, back-office processing, consultative support for both government and private contracts, customer care, issue resolution, administrative resolutions, appointment scheduling, payment processing, and contact center services.
“We are pleased with the partnership that has been formed as a result of the Strategic BPO Solutions Joint Venture,” said Coast’s Chief Executive Officer, Jonathan Prince. “The opportunity to serve as a Mentor to a small business like VBS is one that Coast takes seriously, and we look forward to assisting in their expansion.”
About Coast Professional, Inc.
Coast is a leading BPO provider offering contact center and collection services tailored to meet industry-specific needs. The company specializes in omnichannel support serving commercial, private, and government clients. Coast is an eight-time honoree on the Inc. 5000 list for America’s Fastest-Growing Private Companies, as recognized by Inc. Magazine and has been awarded “Best Places to Work in Collections” by insideARM.com and Best Companies Group six times in the last decade. More information about Coast can be found at www.coastprofessional.com.
About Vitalizing Business Solutions
VBS empowers organizations to revolutionize their processes and strategies through expert guidance in business process management, program and project management, risk management, and supply chain logistics. By leveraging advanced technologies and industry best practices, VBS implements continuous improvement services that boost productivity, enhance quality, and reduce costs. Their comprehensive range of solutions includes acquisition and administrative support, business analysis, process re-engineering, and extensive training and development. With a steadfast commitment to quality, VBS received an “Exceptional CPARS” rating for services, schedule, and management in fiscal years 2022 and 2023. Discover more about VBS at www.vitalizebus.com.
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