Notice ID: 1605TA-24-N-00008
The U.S. Department of Labor (DOL) is issuing this Request for Information (RFI) in order to obtain industry input on a requirement for the procurement of (1) collection, processing, and dissemination of Government data, (2) support of stakeholders (filers, third-party software, and Government), and (3) management services to support the Office of the Chief Information Officer (OCIO), Business Applications Services (BAS).
Support will be in the following areas:
- Annual Rollover Baseline Changes to operate the system for each processing year and to “rollover” in preparation for succeeding processing year
- Advanced Search Features on filings
- System Maintenance activities such as system patching, system updates, etc.
- Contact Center Operations to respond to calls, emails and web inquiries. Includes Chatbot support and user satisfaction analysis
- Program ISO and Support to maintain designated level of system security compliance
- Program Management to maintain a stable management presence for all contractor work activities
- Quality Assurance to establish and maintain a software quality program through all phases of the system development life cycle
- Quality Control to provide an independent quality control unit to measure and report on all performance standards defined in the contract
- Software and License Agreements necessary to support the EFAST2 solution
- Travel, as needed, to support training and Third-Party Developer Conference activities
- Internet Filing Acceptance Service (IFAS) to operate and maintain a high-performance, high-availability, and fully automated service for use by Third Party software
- Performance Monitoring of all system components
- Web Content Management to support a workflow for approved content changes
- Change Management using DevSecOps methodologies
- Third Party Developer Conference to plan and communicate EFAST2 changes
- Non-recurring Rollover Changes to support legislative changes
The anticipated North American Industry Classification System (NAICS) code for this requirement is 541512, Computer Systems Design Services.
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